Frequently Asked Questions

Here are the most frequent questions asked by our users. Should you have other questions regarding our project or bookings, please contact us through email or the contact form.

Booking Process & Payments

How long does the booking process take?

This depends on the host. We recommend our hosts to answer booking requests within 48h.

What methods of payment accepted?

You can pay for your reservation using your credit card (via Stripe) or using your PayPal account. In some cases, you may be required to pay the host in cash when you arrive to the property. Please be aware of the information available during the reservation process.

Can I use more than one payment method to pay for a reservation?

No. Reservations can only be paid through credit card. However, in some cases a percentage of the reservation may be paid directly to the host when arriving at the property. Please be aware of the terms during the reservation.

How do I edit or remove a payment method?

FoodRoots does not store any information about your payment method. Therefore, you need to select a payment method in every transaction booked through the platform.

In case you select the “Remember Me” option when paying with Stripe, please click here to have more information about this functionality.

Using the "Remember Me" payment function

If you booking activities several times through our platform, you can use the functionality “Remember Me” to save your credit card information with Stripe, our payment provider, and avoid having to input your credit card details for every reservation. By activating this functionality, you will be able to make your reservations using a secret code sent to your phone number via SMS.

You can find here Stripe’s guide for their “Storing Payment Information” functionality.

 

About Stripe:

Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies (including Google and Amazon)—use Stripe’s software to accept payments and manage their businesses online.

What is Instant Booking?

Instant Booking listings don’t require approval from the host before they can be booked. Instead, guests can just choose their travel dates, book, and discuss check-in plans with the host.

For hosts

If you have Instant Booking on, it will apply to all available dates on your calendar. Guests will be able to automatically book your space.

The benefits of Instant Booking include:

  • Convenience: Book guests without having to respond to each request.
  • More guest interest: Instant Booking listings are more popular with guests since they’re able to more easily plan their trip.
  • Superhost Status: Instant Booking can also help you reach Superhost status, which requires that you maintain a 90% response rate

For guests

To be eligible for Instant Booking, you must complete your FoodRoots account. There is no additional fee for confirming a reservation with Instant Booking.

Booking Questions

Can I make changes to a pending reservation request?

No. You cannot make changes to a pending reservation request.

If something is not correct in the reservation request already submitted, log in to your account, access the “Reservations” section through the account menu, and follow the steps:

  1. Select the appropriate reservation and click on the “Details” button
  2. On the right hand side, click on the “Cancel” button
  3. Provide your cancellation reason and click on “Submit”
  4. Your reservation request was successfully canceled. You can now visit again the booking page and make a new reservation request.

How do I cancel a reservation request?

To cancel a reservation request, log in to your account, access the “Reservations” section through the account menu, and follow the steps:

  1. Select the appropriate reservation and click on the “Details” button
  2. On the right hand side, click on the “Cancel” button
  3. Provide your cancellation reason and click on “Submit”
  4. Your reservation request was successfully canceled.

How do I check the status of my reservation?

To check the status of your reservation, log in to your account and access the “Reservations” section through the account menu. You can click on the “Details” button to see the status of the reservation.

How do I find my reservation?

To find your reservation, log in to your account and access the “Reservations” section through the account menu.

When am I charged for a reservation?

For accommodations and tours with instant booking, you are charged at the moment of making the reservation.

 

 

 

 

 

 

For accommodations and tours with request to book functionality, you will be charged after the confirmation of availability by the host. Once the host confirms the availability, you will receive an email with instructions to perform the payment. You will have 48 hours to make the payment and confirm the reservation. If the payment is not made within that period, the reservation will be automatically canceled.

Help on your reservations

What happens if my host cancels my reservation?

If a host cancels your reservation, your will receive an email notification with the host’s reason for the cancelation and we’ll automatically give you a full refund. You can check the status of your refund in your Invoice history.

If the host is not available, you can search for other options and make a new reservation.

What should I do if I forgot something at a place I stayed?

In case you forgot something at the place you stayed, please contact us and we will do our best to locate your belongings.

Should I book if I have not heard back from the host?

Unless you have found an Instant Booking listing, you’ll have to request that the host accept your stay. In case you haven’t received an answer from the host in more than 72 hours after your booking request, you can contact us and we will reach out to the host for you.

How do I share trip details with others?

You can use the “Print” functionality to generate a PDF file and share the trip details with others.

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